Overview
This guide covers practical steps to prepare, access, and recover your Luno account safely. It is written for users who want a clear, step-by-step approach to accessing their account without unnecessary jargon. Follow the checklist and recommendations below to reduce friction and keep your funds and personal information protected.
Before you attempt access
- Verify credentials: ensure you have the account identifier and your passphrase memorized or stored safely.
- Device readiness: prefer a personal device that you trust. Public or shared machines increase exposure to risk.
- Network safety: avoid public Wi-Fi. Use a private network or a trustworthy VPN when necessary.
Enable two-factor verification
Two-factor protection is the most effective layer for preventing unauthorized access. Choose an authenticator app or secure hardware option rather than only relying on text messages. Record backup codes and store them securely (offline or in an encrypted vault) so you can regain access if a device is lost.
Recovery phrase & account restoration
When you first secure your account, you may be provided with a recovery phrase. Treat this phrase as the master key: never share it. Keep it offline in a safe location, ideally split across secure places if you are concerned about single-point failure. If you ever need to restore access, the recovery phrase is often the most reliable method.
Troubleshooting common issues
- Forgot passphrase: use the provider’s recovery procedure. If recovery requires identity verification, have identity documents ready.
- Unable to receive codes: confirm time and timezone settings on your device (authenticator apps depend on accurate time).
- Account flagged: follow any on-screen prompts and prepare to verify ownership via required documents.
Session hygiene and regular habits
Log out after sessions on shared devices and review active sessions periodically to identify unknown device access. Keep software — operating system, browser, and any authenticator apps — up to date to reduce vulnerability.
What to do if you suspect unauthorized access
Immediately change your account passphrase and disable the compromised two-factor method. Contact support through the official channels listed on Luno’s site (use the site’s official help page) and provide the required verification details. Consider moving funds to a new, secure account if you believe access was fully compromised.
Final checklist
- Account identifier verified and stored safely.
- Two-factor authentication enabled and backups recorded.
- Recovery phrase saved in a secure, offline place.
- Trusted device and network ready for access attempts.
Following these steps will make accessing your Luno account faster and safer while reducing the chance of interruptions. Keep your security posture proactive — small habits yield big protection.